eufy Video Doorbell C31 Not Recording? Here’s How to Fix It
Your eufy Video Doorbell C31 saves clips to a microSD card. If nothing is being saved, check the storage and that recording is switched on.
What This Problem Means
If your eufy Video Doorbell C31 is showing this fault, working through the checks below in order resolves it in the large majority of cases. Each step is safe to try yourself and follows eufy’s official guidance.
Common Symptoms
- No saved clips after motion
- Gaps in the timeline
- Live View works but nothing records
- “No storage” message
Safe Checks You Can Try
1. Check your storage
Make sure a formatted microSD card is fitted. Without valid storage, clips can’t be saved.
2. Turn the camera on
In the eufy Security app, go to Devices > Camera Settings and make sure the camera is toggled On.
3. Enable Record Video
Under Security > Home/Away Mode, tick the Record Video option for the mode you’re in, and make sure you’re not in Disarmed mode.
4. Check motion settings
If motion detection is failing, motion clips won’t trigger — work through the motion fixes first.
5. Reformat the storage
A corrupted card silently stops recording — reformat it in the app, or replace it if it keeps failing.
As an Amazon Associate I earn from qualifying purchases.
When To Contact Support
If you have worked through every step and your eufy Video Doorbell C31 still has this problem, the hardware may need attention. Visit eufy support for further help or a replacement if it is in warranty.