eufy Video Doorbell C31 Chime Not Working? Here’s How to Fix It
Your eufy Video Doorbell C31 rings through a chime — a paired eufy chime, an Alexa Echo as a chime, the HomeBase, or your existing wired chime. If you hear nothing on a press, it is usually the chime setup or volume.
What This Problem Means
If your eufy Video Doorbell C31 is showing this fault, working through the checks below in order resolves it in the large majority of cases. Each step is safe to try yourself and follows eufy’s official guidance.
Common Symptoms
- No sound on a button press
- Chime unit silent
- No alert on your phone
- Chime lost its connection
Safe Checks You Can Try
1. Check the chime type
Confirm which chime you’re using (eufy chime, Echo, HomeBase or existing wired chime) and that it’s powered and still linked in the app.
2. Check volume and ringtone
In the doorbell’s settings, make sure the chime volume is up and a ringtone is selected, not silent.
3. Enable doorbell-press alerts
Confirm doorbell-press notifications are switched on for your phone in the app.
4. Re-pair the chime
Remove and re-add the chime or Echo in the eufy Security app if it has lost its link.
5. Restart the doorbell
Press the SYNC button on the back of the doorbell to restart it, and check the battery is charged (or, if wired, that the transformer supplies 8–24VAC). Restart your router for 30 seconds. This clears most temporary glitches.
As an Amazon Associate I earn from qualifying purchases.
When To Contact Support
If you have worked through every step and your eufy Video Doorbell C31 still has this problem, the hardware may need attention. Visit eufy support for further help or a replacement if it is in warranty.