🔄 Try this first — Unplug the power adapter from the wall, wait 30 seconds, then plug it back in. Wait 60 seconds for it to restart fully. Restart your router by unplugging it for 30 seconds at the same time.

If your Arlo Essential 3 Indoor is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Arlo’s official support guidance.

What This Problem Means

When the Arlo Essential 3 Indoor goes offline it loses its connection and stops sending alerts, recording motion or streaming live video. This is almost always a power or Wi-Fi issue rather than a hardware fault.

Common Symptoms

  • Red or offline indicator shown in the Arlo Secure app
  • No motion alerts or notifications being received
  • Live View fails to connect
  • Last event shown in the app was some time ago

Safe Checks You Can Try

1. Check the power supply

Unplug the power cable and plug it back in. Confirm the camera shows the correct LED behaviour when powered on.

2. Restart the router

Restart your router by unplugging it for 30 seconds. Wait 2 minutes for it to come back up fully, then check whether the camera reconnects automatically in the Arlo Secure app.

3. Check Wi-Fi signal strength

Open the Arlo Secure app and check the Wi-Fi signal strength. Below two bars and the camera may experience regular dropouts. A Wi-Fi extender near the camera’s location will improve stability.

4. Check for network changes

If your Wi-Fi password or router has changed recently, the camera will need reconnecting. Open the Arlo Secure app, go to Device Settings and reconnect to Wi-Fi.

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When To Contact Support

If the issue persists after working through all the checks above, contact Arlo support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.