If your Arlo Pro 6 is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Arlo’s official support guidance.
What This Problem Means
Poor video quality from the Arlo Pro 6 is almost always caused by a weak Wi-Fi signal, slow internet connection or a dirty lens rather than a camera fault.
Common Symptoms
- Video appears blurry, pixelated or low resolution
- Image is grainy, especially at night
- Video stutters, freezes or drops frames
- Colours appear washed out or incorrect
Safe Checks You Can Try
1. Check Wi-Fi signal strength
A weak Wi-Fi signal causes the camera to reduce video quality to maintain the connection. Open the Arlo Secure app and check the Wi-Fi signal strength. A Wi-Fi extender near the camera will significantly improve quality.
2. Check your internet upload speed
Arlo requires at least 2 Mbps upload speed per camera. Test at fast.com. Below 2 Mbps and the stream will automatically reduce quality.
3. Clean the lens
Dust, condensation, cobwebs or fingerprints on the lens are the most common cause of blurry video. Clean the lens with a soft, dry cloth.
4. Check video quality settings
Open the Arlo Secure app and check the video quality settings. Ensure the stream quality is set to the highest available option for your connection.
5. Check battery level
A low battery can cause the camera to reduce video quality to save power. Remove and recharge the battery.
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When To Contact Support
If the issue persists after working through all the checks above, contact Arlo support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.