🔄 Try this first — Press and hold the reset button on the back of the doorbell for 15 seconds until the LED flashes amber, then release. The doorbell will restart. Restart your router by unplugging it for 30 seconds at the same time.

If your Arlo Video Doorbell FHD is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Arlo’s official support guidance.

What This Problem Means

The Arlo Video Doorbell FHD button sends a push notification through the Arlo Secure app when pressed. If the button, Wi-Fi connection or app notifications are disrupted, the button appears not to work even though the mechanism may be fine.

Common Symptoms

  • Pressing the button produces no notification in the Arlo Secure app
  • No chime sound when the button is pressed
  • App shows the doorbell as online but registers no button presses
  • Button feels stuck or does not click properly

Safe Checks You Can Try

1. Check battery level

Open the Arlo Secure app and check the battery level. A low battery can cause the button to become unresponsive. Recharge the doorbell via USB-C until the indicator shows full.

2. Check notification settings

Open the Arlo Secure app and confirm Doorbell Press Alerts are enabled. Check your phone’s system notification settings and confirm the Arlo Secure app is allowed to send notifications. Ensure Do Not Disturb is not active.

3. Check chime settings

If you have a chime connected, confirm it is powered on and paired to the doorbell in the Arlo Secure app. Test with an in-app notification as an alternative.

4. Check Wi-Fi signal strength

A weak Wi-Fi signal can prevent button presses from being registered even when the doorbell appears online. Check the signal strength in the Arlo Secure app and add a Wi-Fi extender near the front door if needed.

5. Remove protective film and check the button physically

New Arlo doorbells may have a protective film over the button area. Remove it completely if present. Press the button firmly — it should produce a clean, responsive click.

6. Restart the doorbell and router

Press and hold the reset button on the back of the doorbell for 15 seconds until the LED flashes amber, then release. The doorbell will restart. Restart your router by unplugging it for 30 seconds at the same time. Restart your router by unplugging it for 30 seconds.

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When To Contact Support

If the issue persists after working through all the checks above, contact Arlo support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.