Echo Studio (2025) Music Not Playing
Is your Echo Studio (2025) not playing music, returning errors when asked to play a song, or stopping playback unexpectedly? Here are the checks you can safely carry out before contacting support.
What This Problem Means
Music playback is failing or being interrupted. Streaming music requires a stable internet connection and a correctly linked streaming service account — both of which are worth checking before assuming a hardware fault.
Common Symptoms
- Asking Alexa to play music returns “I couldn’t find that” or a similar error
- Music starts then stops after a few seconds
- Alexa plays music on a different device instead of the Echo Studio
- A specific streaming service no longer works but others play fine
Safe Checks You Can Try
1. Check Your Streaming Service Is Linked
In the Alexa app go to More → Music & Podcasts and confirm your streaming service (Spotify, Amazon Music, Apple Music etc.) is linked and showing as connected. If a service shows as disconnected, re-link it by logging in again.
2. Specify the Device When Requesting Music
Say “Alexa, play [artist] on Echo Studio” to ensure music plays on the correct device. If multiple Echo devices are in the same room or group, Alexa may route playback to a different device. Specifying the device name overrides this.
3. Check Your Internet Connection
Streaming music requires a stable internet connection. Ask Alexa “what’s the speed of my internet” or run a speed test on a device connected to the same network. If speeds are very low, streaming will fail or stutter.
4. Check the Default Music Service
In the Alexa app go to More → Music & Podcasts → Default Services and confirm the correct service is set as default. If no default is set, Alexa will choose — and may select a service you are not subscribed to.
5. Restart the Echo Studio
Unplug the Echo Studio from the wall, wait 10 seconds, then plug it back in. Allow one minute to restart and reconnect. Temporary streaming cache issues resolve with a restart.
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When To Contact Support
If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo Studio → Help.
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