How to Reset a Philips Hue Bridge or Bridge Pro

Step-by-step fix guide | Philips Hue

Try this first — If you’re moving to a Philips Hue Bridge Pro, don’t reset first: Hue’s US Bridge reset guide says to “use the in-app migration tool first to transfer your settings automatically”. A reset deletes all saved data, including rooms, lights, scenes and routines.

This guide is for anyone who needs to factory reset a Hue Bridge or Hue Bridge Pro. Hue says “The reset process is the same for both”, and these steps follow Hue’s US Bridge reset guide.

What This Problem Means

A factory reset clears the Bridge: Hue says “it deletes all saved data (rooms, lights, scenes, and routines).” Once the reset is complete, the Bridge is ready to set up again in the Philips Hue app.

Common Symptoms

  • You need to set the Bridge up again from scratch
  • You’re upgrading to a Hue Bridge Pro and aren’t sure whether to reset first
  • The lights didn’t start blinking when you pressed the reset button
  • You’re not sure whether the reset has finished

Safe Checks You Can Try

1. Upgrading to a Bridge Pro? Migrate first

If you’re moving to a Hue Bridge Pro, Hue says to “use the in-app migration tool first to transfer your settings automatically”.

2. Unlink the Bridge from your Hue account

Hue says: “Before physically resetting, unlink the Bridge from your Hue account.” Select the Bridge and tap Remove.

3. Unplug the Ethernet cable

Unplug the Ethernet cable from the Bridge.

4. Find the reset button

On the back of the Bridge, find the small recessed button near the label “Restore factory settings”.

5. Hold the button for 5 to 10 seconds

Insert a paperclip or SIM eject tool into the reset button hole and hold it for 5 to 10 seconds. Hue says the lights on the front “will start blinking, confirming the reset process has begun.” If nothing happens, make sure you hold the reset button for at least 5 seconds.

6. Wait for three solid blue lights

Hue says: “Once the first three LED indicators are solid blue, the reset is complete, and the Bridge is ready for setup.”

7. Reconnect and set it up again

Plug the Ethernet cable back into your router. Then open the Philips Hue app and follow the setup guide.

Reset lights at a glance

What you see What Hue says it means What to do
Lights on the front blinking The reset process has begun Wait for the first three lights to turn solid blue
First three lights solid blue The reset is complete and the Bridge is ready for setup Reconnect the Ethernet cable and follow the setup guide in the Philips Hue app

When To Contact Support

If none of these steps fix it, contact Philips Hue through Hue’s UK support site.