This guide is for anyone whose Hue lights have stopped responding to Alexa or Google, or don’t show up in the Alexa or Google Home app. The steps below are Hue’s own setup steps for each assistant: check your Bridge, then go through them again to relink.

What This Problem Means

Alexa and Google Home control Hue lights through your Hue account and a Hue Bridge. Hue’s bulb pages list voice assistants as “Hue Bridge required”, and Hue’s Google setup page says the Bridge is needed “for full functionality”. Alexa can also find lights through an Echo device over Bluetooth.

Common Symptoms

• Alexa or Google doesn’t respond to commands for your Hue lights
• Your Hue lights don’t show up in the Alexa app
• Your Hue lights don’t show up in the Google Home app
• Voice control stopped after you moved to a Hue Bridge Pro
• Your Echo device doesn’t discover a light you added over Bluetooth

Safe Checks You Can Try

1. Check your Hue Bridge

Hue’s bulb pages list voice assistants as “Hue Bridge required”. Make sure your Bridge is set up and connected in the Philips Hue app before you relink anything.

2. Link Alexa again

In the Alexa app, “In the More tab, tap Skills & Games.” Search for “Philips Hue”, tap the Hue skill, then tap Enable to use and sign in to your Hue account.

“Select the Hue Bridge you want to link and tap Next”, then tap Agree and continue, and Close. Full steps are on Hue’s Alexa setup page.

Hue says: “If you connect with a Hue Bridge, you’ll automatically connect through Matter.”

3. Using Alexa over Bluetooth

If your lights connect to an Echo device over Bluetooth rather than through a Bridge, Hue says that if your Echo device does not discover the light, say “Alexa, discover devices.”

4. Link Google Home again

In the Google Home app, tap the plus (+), then Set up device, then Works with Google. Choose Philips Hue, then “Tap Yes to grant the Google Home app permission to control your Hue lights.” Full steps are on Hue’s Google Home setup page.

5. Apple Home and other platforms

With a Bridge, you can link Apple Home and other platforms from the Philips Hue app: go to Settings > Smart Home, choose the platform and follow the linking steps.

6. Just moved to a Hue Bridge Pro?

Hue says your Alexa and Google Home integrations need to be reconnected after migrating to a Bridge Pro. After reconnecting, say “Alexa, discover devices” or “Hey Google, sync devices”.

When To Contact Support

If none of these steps fix it, contact Philips Hue through Hue’s UK support site.