Sonos gives two separate procedures: a restart, which Sonos calls a reboot, and a factory reset. Both are below, from Sonos’s restart guide and factory reset guide.

What This Problem Means

A restart switches the Move 2 off and on again. A factory reset removes registration information, content saved to My Sonos and content services, so the speaker has to be set up in the Sonos app again afterwards. Sonos says: “We do not recommend resetting your Sonos product as a troubleshooting step.” Sonos’s own steps do call for it in one case: when a speaker that was set up on another system won’t show a flashing green light during setup.

Common Symptoms

• The Move 2 was set up on another Sonos system before
• The app can’t find it during setup and the light isn’t flashing green
• The status light flashes red because setup wasn’t finished in time
• A Sonos support step tells you to reset it

Safe Checks You Can Try

1. Restart first

Take the Move 2 off its charging base. Hold the Power button for at least 5 seconds, or until the status light turns off. Wait 10 seconds, then press the Power button or place the speaker back on its charging base. These are the steps in Sonos’s restart guide.

2. Check the light

Sonos’s status light guide says solid white means on and working, and flashing white means it’s booting or waiting to connect to Wi-Fi. Flashing red means a new or reset product wasn’t set up within 30 minutes of powering on, and Sonos’s fix for that is a reboot, not a reset.

3. Turn the Move 2 off

For a factory reset, take the Move 2 off its charging base and hold the Power button for at least 5 seconds to turn it off.

4. Hold Bluetooth and turn it on

Press and hold the Bluetooth button on the back. While still holding it, turn the speaker on with the Power button or by placing it on the charging base.

5. Wait for green

Keep holding the Bluetooth button until the light flashes orange and white, then wait. Sonos says the light flashes green when the reset is complete.

6. Set it up again

Open the Sonos app and set the Move 2 up again. For the Move 2, Sonos points to its Move 2 setup article. If you already have a Sonos system, add it from Settings > Add Speaker or Component, and keep your phone within 10 feet of the speaker.

When To Contact Support

If the light never flashes green after a reset, or the battery light flashes red, contact Sonos and say which steps you’ve already tried. Sonos’s Move 2 support page lists its help articles for the Move 2, and the Sonos UK contact page offers phone support on weekdays, live chat every day and the Sonos Assistant at any time.

Last resort: factory reset. The factory reset above is Sonos’s last step. Take the Move 2 off its charging base and hold the Power button for at least 5 seconds to turn it off. Press and hold the Bluetooth button and, while still holding it, turn the speaker on with the Power button or by placing it on the base. Keep holding until the light flashes orange and white, then wait for it to flash green. Sonos says it removes registration information, content saved to My Sonos and content services. If the speaker still won’t set up afterwards, follow Sonos’s product not found during setup article before you contact Sonos.