Sonos’s Roam 2 support page lists its Bluetooth audio stops or skips article, and these steps follow it. The pairing and sleep steps come from Sonos’s Roam 2 Bluetooth article.

What This Problem Means

Sonos gives three causes for Bluetooth audio that stops or skips: the devices are too far apart, the phone’s own data connection is weak when you stream from an app, or something nearby is interfering, from electronics to building materials. Sonos names microwaves, cordless phones, metal and concrete. The Roam 2 also disconnects from Bluetooth when it sleeps or powers off.

Common Symptoms

• Music cuts in and out over Bluetooth
• Audio skips when you walk away with your phone
• Audio from a streaming app stutters or stops
• The Roam 2 drops the connection and goes quiet

Safe Checks You Can Try

1. Move the devices closer

Sonos says to keep the devices “within 30 feet of each other”, and its Roam 2 guide gives that as about 9 m. Building materials are one of the causes Sonos gives, so try with the phone and the speaker in the same room.

2. Test your phone’s data connection

If you stream from an app, the phone needs a good data connection. Sonos’s test is to turn off the phone’s Bluetooth and play the same source on the phone. If it plays without problems, the data connection is fine and the problem is the Bluetooth link.

3. Move away from interference

Sonos says to move away from “microwaves, cordless phones, metal, and concrete”. Try a different spot for both the speaker and the phone.

4. Check the battery

Sonos’s status light guide says a flashing orange battery light means the battery is low, below 15% on the Roam 2. Sonos says the Roam 2 disconnects from Bluetooth when it sleeps or powers off, so charge it.

5. Restart the Roam 2

Disconnect any cables and take the Roam 2 off any wireless charger. Hold the power button on the back for at least five seconds, until you hear the power-off tone and the light above the Sonos logo turns off. Wait 10 seconds, then press the power button. If it’s stuck or frozen, hold the button for 15 seconds, or until the light above the Sonos logo turns on again. These are the steps in Sonos’s restart guide.

6. Forget the speaker and pair again

In your phone’s Bluetooth settings, select the Roam 2 and choose Forget or Remove. Then hold the Bluetooth button on the back for about one second until you hear the pairing chime and the light flashes blue, and select it on your phone. A second chime and a solid blue light confirm it’s paired.

7. Check the Bluetooth settings

Idle Auto-Disconnect is off by default, and Always Auto-Connect is on by default; both are at Settings > Roam 2 > Bluetooth. If two Roam 2s are a stereo pair, Sonos says the pair plays Bluetooth only on Wi-Fi.

When To Contact Support

If Bluetooth still cuts out with the phone close by and the speaker restarted, contact Sonos and say which steps you’ve already tried. Sonos’s Roam 2 support page lists its help articles for the Roam 2, and the Sonos UK contact page offers phone support on weekdays, live chat every day and the Sonos Assistant at any time.

Last resort: factory reset. If nothing else works, Sonos’s last step is a factory reset, though Sonos says it doesn’t recommend resetting as a troubleshooting step. Hold the power button for 5 seconds to turn the Roam 2 off. Press and hold Play/Pause, then press and release the power button. Keep holding Play/Pause until the light flashes orange and white, then wait for it to flash green. Sonos says a reset removes registration information, content saved to My Sonos and content services, so add the Roam 2 to your Sonos system again using Sonos’s guide to adding a product afterwards. Full steps are in Sonos’s factory reset guide.