Tapo C510W Problems & Troubleshooting

Select the problem you are experiencing to find step-by-step fix guides based on Tapo’s own support pages.

Try this first — Check the status light: Tapo says solid green means connected, and solid amber means on your network but not reaching the cloud. Then restart your router and the camera.

Common Problems

OfflineFix Guide
Won’t Connect to Wi-FiFix Guide
Keeps DisconnectingFix Guide
Not Detecting MotionFix Guide
Not RecordingFix Guide
SD Card Not WorkingFix Guide
Live View Not WorkingFix Guide
Not RotatingFix Guide
Night Vision Not WorkingFix Guide