🔄 Try this first — Press and hold the reset button on the camera for 5 seconds until the LED flashes, then release. Wait 60 seconds for the camera to restart. Also restart your router by unplugging it for 30 seconds.

If your Tapo C645D is showing this problem, working through the checks below in order will resolve it in the large majority of cases.

What This Problem Means

The Tapo C645D is repeatedly dropping its connection and reconnecting. This is nearly always a Wi-Fi signal strength or network configuration issue.

Common Symptoms

  • Camera repeatedly shows as offline then comes back online
  • Frequent offline notifications
  • Live View fails to load or cuts out
  • Motion alerts arrive late or not at all

Safe Checks You Can Try

1. Check Wi-Fi signal strength

Check the signal in the app. Below two bars and the camera will experience regular disconnections. A Wi-Fi extender will improve stability.

2. Restart the camera and router

Press and hold the reset button on the camera for 5 seconds until the LED flashes, then release. Wait 60 seconds for the camera to restart. Also restart your router by unplugging it for 30 seconds. Restart your router by unplugging it for 30 seconds.

3. Separate the Wi-Fi bands

If your router merges 2.4GHz and 5GHz under one name, separate them and connect the camera specifically to 2.4GHz for more stable connectivity.

4. Check for Wi-Fi interference

Switch to a less congested Wi-Fi channel in your router settings. On 2.4GHz, channels 1, 6 and 11 overlap the least.

5. Update firmware

Check for a firmware update in the app settings.

6. Check battery level

A low battery can cause intermittent disconnections.

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When To Contact Support

If the issue persists after working through all the checks above, contact Tapo support for further help.