Tapo C720 Lights Not Working? Here’s How to Fix It
The floodlights turn on automatically when motion is detected, or you can control them manually in the Tapo app. If they won’t light, check the app settings, motion and the wiring.
What This Problem Means
If your Tapo C720 is showing this fault, working through the checks below in order resolves it in the large majority of cases. Each step is safe to try yourself and follows TP-Link’s official Tapo guidance.
Common Symptoms
- Lights don’t come on with motion
- Can’t toggle the lights in the app
- Lights stay off (or stuck on)
- Camera works but lights don’t
Safe Checks You Can Try
1. Check the light settings
In the Tapo app, confirm the floodlights are enabled and try switching them on manually.
2. Confirm motion detection is on
Motion-activated lighting only works when detection is enabled and scheduled.
3. Check the light schedule
Make sure the lights aren’t restricted to certain hours or set to daytime-off only.
4. Check the power and wiring
Confirm the correct breaker is on and the wiring is secure — a wired floodlight camera needs constant mains power.
5. Restart the camera
Turn the power off at the breaker for 30 seconds, then back on and let the camera restart. Restart your router by unplugging it for 30 seconds. This clears most temporary glitches.
6. Update the firmware
A firmware update in the Tapo app can resolve lighting control bugs.
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When To Contact Support
If you have worked through every step and your Tapo C720 still has this problem, the hardware may need attention. Visit TP-Link support for further help or to arrange a replacement if it is in warranty.