Here is how to reset the Tapo H500, from Tapo’s own guide.

What This Problem Means

A factory reset clears the hub so you can set it up again. You may need to pair your sensors again too.

Common Symptoms

• The hub will not reconnect
• You changed your router
• You are moving or giving it away

Safe Checks You Can Try

1. Factory reset with the button

Tapo’s hub reset guide says to hold the Reset button on the back panel for 10 seconds or more.

2. Reset in the app

Long-press the hub’s card and tap Delete, then Remove, or open its settings and tap Remove.

3. Set it up again

Add the hub in the Tapo app as a new device. If setup fails, see our Tapo H500 Won’t Connect to Wi-Fi guide below.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site, with the model and hardware version from the label on the device.