If the Tapo RV50 Pro Omni will not charge on its dock, these are Tapo’s checks.

What This Problem Means

The robot is not getting power from the dock, so it cannot recharge.

Common Symptoms

• The battery stays low on the dock
• No charging light or sound
• It runs out mid-clean

Safe Checks You Can Try

1. Check the dock power

Tapo’s charging guide says to take the robot off the dock and check the dock light is on, with both ends of the adapter plugged in.

2. Clean the contacts

Clean the dock’s spring contacts and the charging contacts on the robot.

3. Check the dock position

Tapo says the dock should be on a flat hard floor, out of direct sun, against a wall with clear space around it.

4. Seat the robot properly

Put the robot back on the dock so the contacts line up.

5. If the station will not power on

Tapo’s RV50 guide says to check the station light, that the cord is fully seated, and that the socket works.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site, with the model and hardware version from the label on the device.