If setup fails or the Tapo TC90 KIT will not join your Wi-Fi, these are the checks from Tapo’s Wi-Fi setup guide.

What This Problem Means

The camera cannot finish setup, so it never appears in the Tapo app.

Common Symptoms

• “Unable to connect”, “Pairing failed” or “Failed to receive an IP address”
• Your Wi-Fi network is not listed
• The status light keeps blinking

Safe Checks You Can Try

1. Charge it first

Charge the camera fully before setting it up.

2. Check the network type

Tapo says its cameras cannot join an open (unencrypted) network or one with a sign-in page, such as some hotel or public Wi-Fi.

3. Check the Wi-Fi band

Tapo lists the Tapo TC90 KIT with dual-band Wi-Fi, so it can use 2.4GHz or 5GHz. If one band gives a weak signal where it is mounted, try the other.

4. Prepare your phone

Turn off any VPN or filter app (Tapo names AdGuard, DuckDuckGo and NordVPN). On an iPhone or iPad, go to Settings > Tapo and turn on Local Network. Install the latest Tapo app and pick the right model and hardware version (on the label).

5. Stay close and check the password

Tapo says to keep your phone close to the camera with full Wi-Fi bars, check the Wi-Fi password, and put the camera near the router during setup.

6. Don’t use an extender for setup

Tapo says not to set it up through a range extender: use the main Wi-Fi. You can also test with a guest network or a mobile hotspot, and check your router’s maximum clients limit.

7. If you cannot see Tapo_Cam_XXXX

Tapo says to move away from Bluetooth, USB 3.0, microwaves and Zigbee devices, then reset and try again. You can also join the Tapo_Cam_XXXX network manually in your phone’s Wi-Fi settings.

8. If your network is not listed

Tap Rescan. If your network name is hidden, choose Other Network and type it in. Tapo says the network must be encrypted; the Tapo TC90 KIT can use 2.4GHz or 5GHz.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site. Have the model and hardware version ready: Tapo says both are on the label on the camera.

Last resort: factory reset. Tapo’s reset guide says to press and hold Reset with a pin for about 5 seconds until the light blinks red. On pan-tilt cameras, tilt the lens up to reach the Reset button. You will then need to set it up again in the Tapo app. Removing it in the app (long-press its card, or Camera Settings > Remove) also resets it; Tapo says a Tapo Care plan stays on your account.