Echo Show Screen Not Responding
Is the touchscreen on your Echo Show not responding to touch?
What This Problem Means
The touchscreen is not registering touch inputs or is responding incorrectly.
Common Symptoms
- Tapping the screen produces no response
- Screen responds to some taps but not others
- Screen was working previously but has stopped
Safe Checks You Can Try
1. Restart the Device
Unplug the Echo Show from the wall, wait 10 seconds, then plug it back in. Allow two minutes to fully restart. Most temporary screen unresponsiveness resolves with a restart.
2. Clean the Screen
Use a dry lint-free cloth to clean the Echo Show screen. Moisture, grease or debris on the screen can affect touch sensitivity.
3. Check for a Protective Film
If the Echo Show is new, confirm any protective film has been fully removed from the screen.
4. Check Swipe vs Tap Actions
The Echo Show uses both swipe and tap gestures. Swipe from the top for quick settings, from the bottom for home. Confirm you are using the correct gesture for the action.
5. Factory Reset as a Last Resort
If the screen remains unresponsive after a restart, a factory reset may be required. In the Alexa app go to Devices → Echo Show → Factory Reset. Note this will remove all personal settings.
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When To Contact Support
If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo Show → Help.
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