Ring Video Doorbell Pro Keeps Disconnecting
Ring Video Doorbell Pro Keeps Disconnecting
If your Ring Video Doorbell Pro is showing keeps disconnecting, this guide covers the most common causes and the checks you can safely carry out before contacting support.
Ring Doorbell Problems — all models
What This Problem Means
This issue prevents your Ring Video Doorbell Pro from functioning normally and may require troubleshooting to resolve.
Common Symptoms
• Device repeatedly drops WiFi connection
• Frequent offline notifications
• Live view interrupted regularly
• Motion alerts arriving late or not at all
Safe Checks You Can Try
Check WiFi signal strength
1. Open Device Health in the Ring app
2. Check RSSI value — weak signal is the most common cause of disconnections
3. If RSSI is worse than -60, the signal is too weak for reliable connection
4. Add a WiFi extender positioned between router and device
Check for WiFi interference
1. Neighbouring networks on the same channel can cause interference
2. Log into router settings and change the 2.4GHz channel to 1, 6 or 11
3. Keep router away from microwaves, cordless phones and baby monitors
4. These devices operate on similar frequencies and cause interference
Check router bandwidth
1. Too many devices on the network can cause instability
2. Disconnect unused devices from WiFi
3. Check if disconnections coincide with heavy network usage
4. Consider upgrading router if it is more than 5 years old
Restart router and device
1. Unplug router for 30 seconds then plug back in
2. Hold setup button for 10 seconds to restart
3. Monitor for disconnections over the following 24 hours
4. Contact Ring support if disconnections continue
If You Need Spare Parts
If you’re confident carrying out the repair yourself, WiFi range extenders are available on Amazon with next day delivery.
Always check your model number before ordering to ensure compatibility.
When To Contact A Professional
If disconnections persist after improving WiFi signal and reducing interference, there may be a hardware fault with the device’s WiFi module.
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