Ring Doorbell Problems & Troubleshooting

Select your Ring doorbell below to find fault-by-fault fix guides for your specific model.

🔄 Try this first — Remove the battery for 10 seconds then reinsert it, or switch off the power at the consumer unit for 10 seconds on hardwired models. Also restart your router by unplugging for 30 seconds. This resolves many temporary faults.

2026 Models

Ring Battery Doorbell Pro (2nd Gen)Retinal 4K · Battery

Offline  |  Won’t connect  |  Battery draining  |  Night vision  |  Motion alerts

Ring Battery Doorbell Plus (2nd Gen)Retinal 2K · Battery

Offline  |  Won’t connect  |  Battery draining  |  Night vision  |  Motion alerts

Ring Battery Doorbell (2nd Gen)Retinal 2K · Battery

Offline  |  Won’t connect  |  Battery draining  |  Night vision  |  Motion alerts

Ring Wired Doorbell (2nd Gen)Retinal 2K · Hardwired

Offline  |  Won’t connect  |  Night vision  |  Motion alerts  |  Not ringing

Battery-Powered Doorbells

Ring Video Doorbell 41080p · Battery or Wired

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Battery Doorbell Pro1536p · Battery

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Battery Doorbell Plus1536p · Battery

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Battery Doorbell1080p · Battery

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Video Doorbell 31080p · Battery

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Video Doorbell 21080p · Battery

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Video Doorbell (2nd Gen)1080p · Battery or Wired

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Ring Peephole Cam1080p · Battery

Offline  |  Won’t connect  |  Battery  |  Night vision  |  Motion alerts

Hardwired Doorbells

Ring Wired Video Doorbell Pro (3rd Gen)Retinal 4K · Hardwired

Offline  |  Won’t connect  |  Night vision  |  Motion alerts  |  Not ringing

Ring Video Doorbell Pro 21536p · Hardwired

Offline  |  Won’t connect  |  Night vision  |  Motion alerts  |  Not ringing

Ring Video Doorbell Pro1080p · Hardwired

Offline  |  Won’t connect  |  Night vision  |  Motion alerts  |  Not ringing

Ring Video Doorbell Wired1080p · Hardwired

Offline  |  Won’t connect  |  Night vision  |  Motion alerts  |  Not ringing