Ring Doorbell Problems & Troubleshooting
Select your Ring doorbell below to find fault-by-fault fix guides for your specific model.
🔄 Try this first — Restart your doorbell before checking your specific problem. Remove the battery for 10 seconds then reinsert it, or press and hold the setup button for 10 seconds on hardwired models. Also restart your router by unplugging for 30 seconds. This resolves many temporary faults.
Battery-Powered Doorbells
Ring Video Doorbell 4
Battery or Wired
Offline | Won’t connect | Pre-Roll not working | Battery drain
Ring Battery Doorbell Pro
Battery
3D Motion not working | Bird’s Eye View | Battery drain | Offline
Ring Battery Doorbell Plus
Battery
Offline | Won’t connect | Battery draining | Motion detection
Ring Battery Doorbell
Battery
Offline | Won’t connect | Battery draining | Button not working
Ring Video Doorbell 3
Battery
Offline | Wi-Fi issues | Pre-Roll not capturing | Battery drain
Ring Video Doorbell 2
Battery
Offline | Won’t connect | Battery draining | Motion issues
Ring Video Doorbell (2nd Gen)
Battery or Wired
Offline | Won’t connect | Battery draining | Night vision
Ring Peephole Cam
Battery
Battery draining fast | Won’t connect | Display issues | Offline
Hardwired Doorbells
Ring Video Doorbell Pro 2
Hardwired
3D Motion issues | Transformer problems | Offline | Won’t connect
Ring Video Doorbell Pro
Hardwired
Transformer issues | Offline | Won’t connect | Motion zones
Ring Video Doorbell Wired
Hardwired
Transformer issues | Offline | Won’t connect | No alerts
