Ring Camera Problems & Troubleshooting

Select your Ring camera below to find fault-by-fault fix guides for your specific model.

🔄 Try this first — Restart your camera before diving into specific fixes. Remove the battery for 10 seconds then reinsert it, or press and hold the setup button for 10 seconds on wired models. Restart your router too by unplugging for 30 seconds. This clears most temporary faults.

Outdoor Cameras

Ring Floodlight Cam
Hardwired

Offline  |  Lights not triggering  |  False triggers  |  Won’t connect  |  Night vision

Ring Spotlight Cam
Battery, Plug-in or Wired

Offline  |  Lights not working  |  Battery drain  |  Motion detection  |  Won’t connect

Ring Outdoor Cam
Battery

Offline  |  Battery draining  |  Won’t connect  |  Night vision  |  Motion issues

Ring Stick Up Cam
Battery, Plug-in or Solar

Offline  |  Won’t connect  |  Battery drain  |  Motion issues  |  Night vision

Indoor Cameras

Ring Indoor Cam
Plug-in

Offline  |  Won’t connect  |  Motion not detecting  |  Live view failing  |  Night vision

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