If your Arlo Wired Floodlight is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Arlo’s official support guidance.
What This Problem Means
When the Arlo Wired Floodlight goes offline it loses its connection and stops sending alerts, recording motion or streaming live video. This is almost always a power or Wi-Fi issue rather than a hardware fault.
Common Symptoms
- Red or offline indicator shown in the Arlo Secure app
- No motion alerts or notifications being received
- Live View fails to connect
- Last event shown in the app was some time ago
Safe Checks You Can Try
1. Check the power supply
Switch off the circuit breaker supplying the floodlight for 10 seconds, then back on. Confirm the camera shows the correct LED behaviour when powered on.
2. Restart the router
Restart your router by unplugging it for 30 seconds. Wait 2 minutes for it to come back up fully, then check whether the camera reconnects automatically in the Arlo Secure app.
3. Check Wi-Fi signal strength
Open the Arlo Secure app and check the Wi-Fi signal strength. Below two bars and the camera may experience regular dropouts. A Wi-Fi extender near the camera’s location will improve stability.
4. Check for network changes
If your Wi-Fi password or router has changed recently, the camera will need reconnecting. Open the Arlo Secure app, go to Device Settings and reconnect to Wi-Fi.
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When To Contact Support
If the issue persists after working through all the checks above, contact Arlo support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.