🔄 Try this first — Switch off the circuit breaker or fuse supplying the floodlight for 10 seconds, then switch it back on. Wait 60 seconds for the camera to restart. Restart your router by unplugging it for 30 seconds at the same time.

If your Arlo Wired Floodlight is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Arlo’s official support guidance.

What This Problem Means

The Arlo Wired Floodlight cannot establish or maintain a Wi-Fi connection. This prevents live view, motion alerts and remote access from working.

Common Symptoms

  • Camera shown as offline in the Arlo Secure app
  • Setup fails at the Wi-Fi connection step
  • Camera connects briefly then drops off again
  • Weak signal shown in Device Settings

Safe Checks You Can Try

1. Restart the camera and router

Switch off the circuit breaker or fuse supplying the floodlight for 10 seconds, then switch it back on. Wait 60 seconds for the camera to restart. Restart your router by unplugging it for 30 seconds at the same time. Restart your router by unplugging it for 30 seconds. Wait 2 minutes before attempting to reconnect in the Arlo Secure app.

2. Check Wi-Fi signal strength

Move the Arlo Wired Floodlight closer to your router temporarily and try connecting. If it connects when close, the installation location has too weak a signal. Add a Wi-Fi extender between the router and the camera.

3. Re-enter Wi-Fi credentials

If your Wi-Fi password has changed recently, the camera will not reconnect automatically. Open the Arlo Secure app, go to Device Settings and select Change Wi-Fi Network to re-enter the correct password.

4. Separate the Wi-Fi bands

If your router merges 2.4GHz and 5GHz under one name, try separating them in your router settings. Arlo cameras support both bands — connecting to 2.4GHz gives better range through walls.

5. Check router security settings

Ensure your router does not have MAC address filtering or device isolation enabled. WPA2 or WPA3 security is recommended for Arlo cameras.

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When To Contact Support

If the issue persists after working through all the checks above, contact Arlo support for further help. Your device may be eligible for a replacement if it is within its one-year warranty.