Dreame robot vacuums have a forced restart, a Wi-Fi reset through the Dreamehome app and a factory reset button. These are the steps from each model’s manual.

What This Problem Means

A restart fixes a robot that has stopped responding. A Wi-Fi reset connects the robot to your network again. A factory reset returns the robot to its factory settings.

Common Symptoms

• The robot has stopped responding or won’t turn off
• The Dreamehome app can’t connect to the robot
• The robot still misbehaves after a restart

Safe Checks You Can Try

1. Restart the robot

If the robot stops responding or can’t be turned off, Dreame’s manuals say to hold the power button for 10 seconds to force it off, then hold it for 3 seconds to turn it on again. Take the robot off the base station first: it can’t be turned off while it is charging.

2. Reset the Wi-Fi

To reset the Wi-Fi, Dreame says to repeat the app setup step: open the Dreamehome app, tap “Scan QR code to connect” (on the X40 Ultra Complete, the + icon in the top right corner), scan the QR code under the robot’s cover and follow the prompts.

3. Factory reset

The Reset button is under the robot’s cover. Dreame’s manuals say to hold it for 3 seconds to restore factory settings. Every manual except those for the X50 Ultra Complete, X40 Ultra Complete, L40s Pro Ultra and L10s Ultra Gen 2 also says that holding the Reset button for 3 seconds disconnects the robot from Wi-Fi, and doesn’t say whether it does both, so only use it when you’re ready to set the robot up again.

4. What a factory reset erases

Dreame’s manuals don’t say. Dreame’s help centre, in general reset guidance that isn’t specific to these models, says restoring factory settings wipes the maps and schedules.

5. Check the child lock

If the robot’s buttons don’t respond, the child lock may be on. On every model except the D20 Pro Plus, hold the Dock button (house icon) for 3 seconds to turn it off. The child lock can also be turned on and off in the Dreamehome app, which is the only way on the D20 Pro Plus.

Reset buttons on each model

When To Contact Support

If none of these checks fix it, contact Dreame’s UK after-sales team on +44 808 502 1616 (Monday to Sunday, 9am to 6pm) or at aftersales@dreame.tech, as listed on Dreame’s contact page, with your robot’s model.