If your Dreame robot vacuum won’t turn on, won’t turn off or seems to have switched itself off, these are the checks from Dreame’s manuals.

What This Problem Means

Dreame’s manuals give two causes for a robot that won’t turn on: a low battery, or a battery that is too cold or too hot. A robot that won’t turn off may still be charging, and a robot whose lights have all gone out may be in sleep mode.

Common Symptoms

• Nothing happens when you hold the power button
• The robot won’t turn off
• All the robot’s lights have gone out

Safe Checks You Can Try

1. Charge the battery

If the battery is low, recharge the robot on the base station and try again. If it can’t be turned on because the battery is flat, Dreame says to put it on the base station by hand to charge it.

2. Check the temperature

If the battery is too cold or too hot, the robot won’t turn on. Dreame recommends using it where the temperature is above 0°C and below 40°C.

3. Turn it on

Hold the power button for 3 seconds; the power light stays on once the robot is on. You can also put the robot on the base station with its charging contacts lined up, and it turns on and starts charging by itself.

4. Take it off the base station to turn it off

Dreame says the robot can’t be turned off while it is charging. Move it off the base station, then hold the power button for 3 seconds. If that doesn’t work, hold the power button for 10 seconds to force it off.

5. Wake it from sleep mode

If the robot is paused for more than 10 minutes, it goes into sleep mode and all its lights turn off. Press any button on the robot, or use the app, to wake it up.

6. Check the base station has power

If the robot doesn’t charge on the base station, make sure both ends of the station’s power cord are plugged in; the station’s indicator is solid white when it has power. On the X50 Ultra Complete, X40 Ultra Complete, L40s Pro Ultra and L10s Ultra Gen 2, check the switch on the back of the base station is set to I.

Storing the robot

If you won’t use the robot for a long time, Dreame says to turn it off and put it away, and to charge it at least once every three months so the battery isn’t damaged by over-discharging.

When To Contact Support

If none of these checks fix it, contact Dreame’s UK after-sales team on +44 808 502 1616 (Monday to Sunday, 9am to 6pm) or at aftersales@dreame.tech, as listed on Dreame’s contact page, with your robot’s model.