🔄 Try this first — Unplug the Echo from the wall, wait 10 seconds, then plug it back in.

Is your Echo (4th Gen) failing to connect via Bluetooth?

What This Problem Means

Bluetooth cannot pair or maintain a connection.

Common Symptoms

  • The device does not appear in your phone’s Bluetooth list
  • Pairing succeeds but no audio plays
  • Bluetooth connection drops while streaming

Safe Checks You Can Try

1. Put the Echo (4th Gen) in Pairing Mode

Say “Alexa, pair Bluetooth”. On your phone, go to Bluetooth settings and look for Echo (4th Gen) in the list of available devices.

2. Clear Paired Devices and Reconnect

In the Alexa app go to Devices → Echo (4th Gen) → Bluetooth Devices and remove all paired devices. Forget the Echo (4th Gen) on your phone and pair again.

3. Check Distance and Interference

Keep your phone within 10 metres of the Echo (4th Gen) and reduce other active Bluetooth devices nearby.

4. Restart Both Devices

Unplug the Echo (4th Gen) for 10 seconds and restart your phone. Attempt pairing again after both have restarted.

5. Check for Existing Connection

The Echo (4th Gen) can only maintain one Bluetooth connection at a time. Say “Alexa, disconnect Bluetooth” before pairing your device.

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When To Contact Support

If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo (4th Gen) → Help.

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