The Echo Spot (2024 release) resets from its screen, not with buttons. These steps come from Amazon’s Echo Spot restart and reset page and Amazon’s Echo Spot setup page, with the Wi-Fi and update checks from Amazon’s pages for Echo devices with a screen.

What This Problem Means

A restart and a reset are different things. A restart turns the Echo Spot off and on again and keeps your settings. A factory reset clears it so you can set it up again. Amazon gives the Spot two reset choices: “Reset, but Retain Smart Home Device Connections” and “Reset to Factory Defaults”. Amazon’s button reset for screen devices uses a Microphones & Camera button, but the Spot has a Microphone off button on top and no camera, and its own page gives no button method. So use the on-screen steps below.

Common Symptoms

• The Echo Spot is frozen or not responding, even after a restart
• Setup failed and you want to start again
• A problem that a restart, a software update and a network change didn’t fix
• You are passing the Echo Spot on to someone else

Safe Checks You Can Try

1. Restart it first

Unplug the Echo Spot from the power socket, wait a few seconds and plug it back in. Amazon’s Echo Spot page gives this as the restart. A restart doesn’t remove anything, so try it before any reset.

2. Check for a software update

Open Settings. On Alexa+, tap Menu, then Settings. On the original Alexa, swipe down from the top of the screen and tap Settings. On either, you can say “Go to Settings”. Then select About this Device > Check for Software Updates. Amazon’s software update page says these steps also apply to the Echo Spot.

3. Change the Wi-Fi network instead, if that is the problem

A new router or Wi-Fi password doesn’t need a reset. Open Settings, select Device Options > Network, make sure Wi-Fi is on, pick your network and follow the prompts. If your network isn’t listed, tap the refresh icon. Amazon’s Wi-Fi page for screen devices says the same steps apply to the Echo Spot.

4. Open the reset menu

Open Settings as in step 2, then select Device Options > Factory Reset.

5. Choose the type of reset

Amazon gives two options. Reset, but Retain Smart Home Device Connections resets the Spot but keeps the smart home devices you’ve connected, so try it first if you are keeping the Spot. Reset to Factory Defaults is the full reset. Amazon’s Spot page doesn’t list exactly what else each option removes beyond its name.

6. Set it up again

After the reset, the screen shows a setup QR code. Scan it with your phone: the link opens or downloads the Alexa app and starts the Echo Spot guided setup. You can also start setup yourself with the Add button in the Alexa app. Connect to Wi-Fi, download the latest software when the app asks, sign in (you may be sent to amazon.co.uk/code) and follow the on-screen steps. The full steps are on Amazon’s Echo Spot setup page.

7. Deregister it if you no longer want it

Amazon says to deregister an Echo if a reset doesn’t help or you no longer want the device. Sign in to your Amazon devices page (amazon.co.uk/mydevices), select the Echo Spot and choose to deregister it. Amazon’s deregister page has the steps, and Amazon says deregistering erases all device settings.

When To Contact Support

If the Echo Spot still has the problem after a full reset and setup, contact Amazon customer service and say which steps you have already tried. Start from Amazon’s Support for Echo Spot page.

Last resort: factory reset. The full factory reset is the last step here. Choose Reset to Factory Defaults only after a restart, a software check and the reset that keeps smart home connections. You will need to set the Echo Spot up again in the Alexa app afterwards, so keep your Wi-Fi password and Amazon sign-in details to hand.