If your eufy station doesn’t empty the robot’s dust bin when it docks, these are the checks from eufy’s manuals for its self-emptying stations.

What This Problem Means

The station sucks the dust out of the robot’s bin into a disposable bag. eufy’s manuals say it won’t do this if the bag is missing or not seated, if the cover is open, if auto-empty is turned off, or during Do Not Disturb hours.

Common Symptoms

• The robot docks but the station doesn’t empty it
• The robot’s dust bin is still full after docking
• The station light is red (on the Robot Vacuum C10 this means the dust bag is full or not in place)

Safe Checks You Can Try

1. Fit the dust bag properly

The C28, C30 and C30 Edge manuals say to make sure the dust bag is fully inserted before closing the cover. On the C30 and C30 Edge, eufy warns that the Auto Dust Emptying function won’t work unless the dust bag compartment lid is in place. To reach the bag, you lift off both water tanks on the C28, and the clean water tank on the C30 and C30 Edge.

2. Replace a full bag

On the C10, a steady red station light means the dust bag is full or not in place. The table below shows how often eufy says to change the bag on each model.

3. Check auto-empty is on, and Do Not Disturb

The S2, E28, E25, C28, C30 and C30 Edge manuals say automatic dust collection is turned off during the Do Not Disturb period. The S1 Pro manual’s FAQ says to check Auto Empty is turned on in the app.

4. Clean more than the minimum area (Omni S1 Pro)

The S1 Pro empties automatically after cleaning more than 45 square metres, so a short clean may not trigger it. You can start dust collection yourself from the station icon on the app’s home screen, but eufy says not to trigger it repeatedly in a short time.

5. Clear a blocked dust bin

If auto-empty hasn’t been used for a long time, the S1 Pro manual says to empty the dust bin by hand to avoid a blockage. eufy’s maintenance tables also say to clean the robot’s filter once a week on the X10 Pro Omni and E35.

6. If dust leaks from the station (Omni S1 Pro)

The S1 Pro manual’s FAQ says the bag is either not in place properly or full. Remove any debris from the dust bag slot, then fit a new bag.

Dust bags by model

When To Contact Support

If none of these checks fix it, contact eufy at support@eufy.com or through eufy’s support site, with your robot’s model. eufy’s UK phone number, printed in most of its manuals, is +44 (0) 1604 936 200.