How to Reset a eufy Robot Vacuum: Wi-Fi Reset, Restart and Factory Reset

Step-by-step fix guide | eufy robot vacuums

Try this first — Restart the robot first by turning it off and on again. Leave a factory reset until last: the S1 Pro manual’s FAQ lists it as a cause of a lost map.

eufy robot vacuums have a Wi-Fi reset to reconnect to the app, and the manuals for six of the eleven models give a factory reset. These are the steps from each model’s manual.

What This Problem Means

A Wi-Fi reset puts the robot back into setup so you can add it in the eufy app again. A factory reset returns the robot to its factory settings.

Common Symptoms

  • The eufy app can’t connect to the robot
  • The robot won’t respond
  • The robot still misbehaves after a restart

Safe Checks You Can Try

1. Restart the robot

Turn the robot off and on again. On most models, hold the Power button for 3 seconds to turn it off and again to turn it on. On the Omni S2, hold Start/Pause for 3 seconds to turn it off (or 15 seconds to force a shutdown), then put it back on the station to turn it on. On the S1 Pro, open the magnetic cover, move the power switch to O, wait 3 minutes, then switch it back to I.

2. Reset the Wi-Fi

To reconnect to the app, use the Wi-Fi reset for your model in the first table below, then follow the setup steps in the eufy app.

3. Factory reset

If the robot still doesn’t work properly, the factory reset for each model is in the second table. The X10 Pro Omni, E28, E25, C20 and C10 manuals don’t give factory reset steps, so contact eufy support for those.

4. Check the child lock

If the buttons don’t respond, the child lock may be on. On the X10 Pro Omni it is the spot cleaning button held for 5 seconds; on the C20 and C10, the Recharge button held for 3 seconds; on the S1 Pro, the station’s Recharge and Mode buttons held together for 3 seconds. Other models turn it on and off in the app. On the C28, C30 and C30 Edge, eufy says the child lock doesn’t affect the Wi-Fi reset or factory reset.

Wi-Fi reset on each model

Model Do this Until you hear Reset is done when
Omni S2 Hold Recharge and Start/Pause together for 3 seconds A voice prompt The robot’s lights flash white quickly
Omni S1 Pro Open the magnetic cover and press the red Reset button once “Wi-Fi has been reset” The Wi-Fi light flashes slowly
X10 Pro Omni Hold the home and spot cleaning buttons together for 3 seconds A voice prompt The lights flash blue quickly
Omni E35 Hold Power and Recharge together for 3 seconds A voice prompt The manual doesn’t describe the lights: follow the in-app instructions
Omni E28, E25, C28, C30, C30 Edge, C20 and Robot Vacuum C10 Hold Power and Recharge together for 3 seconds A voice prompt The robot’s lights flash white quickly

Factory reset on each model

Model Factory reset
Omni S2 Hold Recharge and Start/Pause together for 10 seconds
Omni S1 Pro Open the magnetic cover and hold the red Reset button for 5 seconds, until you hear the voice prompt
Omni E35 Hold Power and Recharge together for 10 seconds
Omni C28 Hold Recharge and Power together for 10 seconds
Omni C30 and C30 Edge Hold Power and Recharge together for 10 seconds
X10 Pro Omni, Omni E28, E25, C20 and Robot Vacuum C10 Not in the manual: contact eufy support

eufy’s manuals don’t say what a factory reset erases, apart from the S1 Pro FAQ, which lists a factory reset as a cause of the map being lost in the app.

When To Contact Support

If none of these checks fix it, contact eufy at support@eufy.com or through eufy’s support site, with your robot’s model. eufy’s UK phone number, printed in most of its manuals, is +44 (0) 1604 936 200.