If your eufy robot vacuum can’t find its way home, stops short of the station or keeps missing it, these are the placement checks from eufy’s manuals.

What This Problem Means

The robot finds its station using a signal from the station, so the station needs power, a clear approach and to stay where it was when the map was made. eufy’s manuals for most models say the robot won’t return automatically if the station is unplugged.

Common Symptoms

• The robot finishes cleaning but doesn’t go back to the station
• It stops in front of the station or fails to dock
• It can no longer find the station after you moved it

Safe Checks You Can Try

1. Keep the station plugged in

Every eufy manual except the S1 Pro’s says to keep the station plugged in at all times, or the robot won’t automatically return to it. The X10 Pro Omni manual adds: don’t unplug it or move it while the robot is cleaning.

2. Fit the detachable base properly

On the models that have one, press the detachable base down firmly on both sides. The X10 Pro Omni, E28, E25, C28, C30 and C30 Edge manuals warn that if it isn’t fitted properly, the robot may fail to return to the station smoothly.

3. Give the station enough space

Place it against a wall on a hard, level floor, with the space shown in the table below. The C28 and C20 manuals say not to put the station on carpet, the C10 manual says not on high-pile carpet, the C30 manual says not in a stairway or corridor without enough space around it, and the S1 Pro manual says to keep it out of direct sunlight.

4. Don’t move the station after mapping

Once the map has been made, eufy says to avoid moving the station, because the robot uses it as a reference point for navigation and mapping. Moving it can upset the floor plan.

5. Clean the sensors and pins

Wipe the robot’s sensors and the charging pins on the robot and station with a soft cloth; eufy’s maintenance tables say to clean the sensors once a month on the X10 Pro Omni, E35, E28 and E25, and every 360 hours on the S2, S1 Pro and C28. The S1 Pro has recharge sensors on the back of the robot and the front of the station, and the C30 models have infrared recharging sensors on the robot and the station.

6. Find a stuck robot

If the robot is stuck somewhere, the X10 Pro Omni, C20 and C10 manuals say to use Find My Robot in the eufy app.

Station space by model

The S2, E28, E25, C28 and C20 manuals say these are suggested figures, based on eufy’s testing, that help the robot work well, return to charge and clean properly, and that you may adjust them to suit your room.

When To Contact Support

If none of these checks fix it, contact eufy at support@eufy.com or through eufy’s support site, with your robot’s model. eufy’s UK phone number, printed in most of its manuals, is +44 (0) 1604 936 200.