🔄 Try this first — Remove the battery from the camera, wait 10 seconds, then reinsert it. Also restart your router by unplugging for 30 seconds.

Is your Nest Cam Battery showing as offline in the Google Home app?

What This Problem Means

Your device has lost its internet connection and can no longer stream Live View, save recordings or send alerts.

Common Symptoms

  • Google Home app shows the Nest Cam Battery as offline
  • No motion alerts being received
  • Live View returns a connection error

Safe Checks You Can Try

1. Check Your Internet Connection

Test whether other devices on the same Wi-Fi network can access the internet.

2. Restart the Device

Remove the battery from the camera, wait 10 seconds, then reinsert it. Allow two minutes to fully restart.

3. Restart Your Router

Unplug your router for 30 seconds, then plug back in. Wait for it to fully reconnect.

4. Check Wi-Fi Signal

In the Google Home app, open your Nest Cam Battery settings and check for any connection warning. If signal is weak, a Wi-Fi extender closer to the camera will help.

5. Check Power Supply

For plug-in and wired models, confirm the power outlet has power. For battery models, check the battery level in the Google Home app.

🛒Need a spare part? Find compatible accessories for your Nest Cam Battery on AmazonCheck Amazon

When To Contact Support

If you have worked through the checks above and the issue persists, contact Google Nest support at https://support.google.com/googlenest. Your device serial number is available in Device Info in the Google Home app.

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