Ring Battery Doorbell (2nd Gen) Not Charging
Ring Battery Doorbell (2nd Gen)
🔄 Try this first — Use the included removal tool to pop the doorbell off the mounting bracket, wait 10 seconds, then reattach. Also restart your router by unplugging for 30 seconds.
If your Ring Battery Doorbell (2nd Gen) is showing not charging, this guide covers the most common causes and the checks you can safely carry out before contacting support.
What This Problem Means
The built-in battery is not charging or is charging very slowly when connected to a power source.
Common Symptoms
• Battery percentage not increasing after charging
• No charging indicator lights on the battery
• Battery depleting despite being connected to a charger
Safe Checks You Can Try
Check the charging cable and outlet
1. Test the outlet with another device to confirm it is working.
2. Use the USB-C cable that came with the doorbell — third-party cables can cause issues.
3. A minimum output of 1 amp is required.
Charge the doorbell correctly
1. Use the removal tool to pop the doorbell off the bracket.
2. Connect the USB-C cable to the port on the bottom of the device.
3. The battery can take up to 10 hours to fully charge.
4. Stop charging at around 90% to extend battery life.
Check for temperature issues
1. If the battery is too hot or too cold, charging is paused to protect it.
2. Bring the doorbell indoors and allow it to reach room temperature before charging.
Check solar charger if fitted
1. Ensure the Ring Solar Charger receives at least 3–4 hours of direct sunlight daily.
2. The solar charger provides a trickle charge only — it may not fully charge a depleted battery.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Battery Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
If you’re confident carrying out the repair yourself, Ring Battery Doorbell (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If the battery will not charge after these steps, contact Ring support — the battery may need replacement.
If the battery will not charge after these steps, contact Ring support — the battery may need replacement.