Ring Camera Problems & Troubleshooting
Select your Ring camera below to find fault-by-fault fix guides for your specific model.
🔄 Try this first — Restart your camera before diving into specific fixes. Remove the battery for 10 seconds then reinsert it, or press and hold the setup button for 10 seconds on wired models. Restart your router too by unplugging for 30 seconds. This clears most temporary faults.
2026 Models
Ring Outdoor Camera Pro
Plug-in 4K
Offline | Won’t connect | Live view | Motion detection | Night vision
Ring Spotlight Cam (2nd Gen)
Battery / Plug-in
Offline | Battery draining | Won’t connect | Motion detection | Night vision
Ring Floodlight Cam (2nd Gen)
Hardwired
Offline | Lights not triggering | Won’t connect | Motion detection | Night vision
Ring Outdoor Cam (2nd Gen)
Battery / Plug-in
Offline | Battery draining | Won’t connect | Colour night vision | Motion detection
Ring Peephole Camera 2K
Battery / No-drill
Offline | Battery draining | Won’t connect | Button not working | Night vision
Outdoor Cameras
Ring Floodlight Cam
Hardwired
Offline | Lights not triggering | False triggers | Won’t connect | Night vision
Ring Spotlight Cam
Battery, Plug-in or Wired
Offline | Lights not working | Battery drain | Motion detection | Won’t connect
Ring Outdoor Cam
Battery
Offline | Battery draining | Won’t connect | Night vision | Motion issues
Ring Stick Up Cam
Battery, Plug-in or Solar
Offline | Won’t connect | Battery drain | Motion issues | Night vision
Indoor Cameras
Ring Indoor Camera Plus
Plug-in 2K
Offline | Won’t connect | Black screen | Live view | Night vision
Ring Pan-Tilt Indoor Camera
Plug-in
Offline | Won’t connect | Not rotating | Black screen | Night vision
Ring Indoor Cam
Plug-in
Offline | Won’t connect | Motion not detecting | Live view failing | Night vision
