🔄 Try this first — Switch off the power to the doorbell at the consumer unit for 10 seconds, then switch it back on. Also restart your router by unplugging for 30 seconds.

Is your Ring Video Doorbell Pro showing as offline in the Ring app? Here are the checks you can safely carry out before contacting support.

What This Problem Means

Your doorbell has lost its connection to the internet and can no longer stream Live View, send motion alerts or record events.

Common Symptoms

  • Ring app shows the Ring Video Doorbell Pro as offline
  • No motion alerts or visitor notifications being received
  • Live View returns a connection error
  • Status light on the doorbell is off or flashing unexpectedly

Safe Checks You Can Try

1. Check Your Internet Connection

Test whether other devices on the same Wi-Fi network can access the internet. If no devices can connect, the issue is with your broadband or router rather than the doorbell. Contact your internet provider if needed.

2. Restart the Doorbell

Switch off the power to the doorbell at the consumer unit for 10 seconds, then switch it back on. Allow the doorbell two minutes to fully restart and reconnect before checking the Ring app.

3. Restart Your Router

Unplug your router from the mains for 30 seconds, then plug it back in. Wait for it to fully reconnect before checking the doorbell status in the Ring app.

4. Check Wi-Fi Signal Strength

Open Device Health in the Ring app and check the signal strength indicator for your Ring Video Doorbell Pro. A green indicator is good, amber is acceptable, red indicates poor signal. If signal is poor, move your router closer to the front door or add a Ring Chime Pro as a Wi-Fi extender.

5. Check Power Supply

Confirm the doorbell has sufficient power. For battery models, check the battery level in Device Health. For hardwired models, check that the Power Health reading shows Good — a Poor reading indicates insufficient transformer voltage.

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When To Contact Support

If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app — have it ready before contacting support.

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