Ring Video Doorbell Pro Two-Way Audio Not Working
Is the two-way audio on your Ring Video Doorbell Pro not working — either you cannot hear the visitor or they cannot hear you? Here are the checks you can safely carry out before contacting support.
What This Problem Means
The two-way audio feature is not functioning correctly — usually caused by a microphone permission being blocked on your phone, insufficient internet bandwidth or a temporary firmware state.
Common Symptoms
- You can see the visitor on Live View but cannot hear them
- The visitor cannot hear you when you speak through the Ring app
- Audio works in one direction only
- Audio worked previously but stopped after an app update
Safe Checks You Can Try
1. Check Microphone Permission on Your Phone
The Ring app requires microphone permission to use two-way audio. On iOS: Settings → Apps → Ring → Microphone — ensure this is enabled. On Android: Settings → Apps → Ring → Permissions → Microphone — ensure this is enabled. Without this, the app cannot transmit your voice.
2. Check Your Internet Speed
Two-way audio requires sufficient bandwidth in both directions. Run a speed test on your phone’s network. Try switching between Wi-Fi and mobile data to see which performs better for Live View audio.
3. Check the Phone’s Media Volume
During a Live View session, use your phone’s volume buttons to increase the media volume. Audio from the doorbell plays through your phone’s media channel — if volume is at zero you will not hear the visitor.
4. Restart the Doorbell
Switch off the power to the doorbell at the consumer unit for 10 seconds, then switch it back on. A firmware restart resolves most temporary audio issues including one-directional audio.
5. Update the Ring App
Check the App Store or Google Play for any pending Ring app updates and install them. An outdated Ring app version can cause two-way talk to stop working correctly.
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When To Contact Support
If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app — have it ready before contacting support.
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