🔄 Try this first — Remove the battery for 10 seconds then reinsert it. Also restart your router by unplugging for 30 seconds.

Is your Ring Video Doorbell failing to connect to Wi-Fi during setup or after a network change? Here are the checks you can safely carry out before contacting support.

What This Problem Means

The device cannot establish a stable Wi-Fi connection. The Ring Video Doorbell connects to 2.4GHz Wi-Fi only. Most connection failures come down to an incorrect password, weak signal at the install location, or a router compatibility issue.

Common Symptoms

  • Setup fails at the Wi-Fi stage in the Ring app
  • Device Health shows a weak or failed connection
  • The device connects briefly then drops offline
  • The Ring app cannot find the device after a router change

Safe Checks You Can Try

1. Check Your Wi-Fi Password

Re-enter your Wi-Fi password carefully during setup. An incorrect password is the single most common cause of connection failure — watch for upper/lower case and special characters.

2. Check the Wi-Fi Band

The Ring Video Doorbell connects to 2.4GHz Wi-Fi only. If your router uses one combined network name for both bands, try disabling band steering or giving each band its own name so the device connects to the right one.

3. Move Closer During Setup

Place the Ring Video Doorbell within 3 metres of your router to complete setup, then move it to its final position. Setting up at distance is a frequent cause of failure.

4. Restart Router and Device

Unplug your router for 30 seconds and plug it back in. Once it has fully reconnected, restart the device and attempt setup again.

5. Improve Signal at the Install Point

If Device Health shows weak signal where the device is mounted, a Ring Chime Pro or Wi-Fi extender positioned between the router and the device will improve reliability.

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When To Contact Support

If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Your device serial number is available in Device Health in the Ring app.

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