Sonos has no single “no sound” article for the Move 2. These steps bring together its status light guide, touch controls article, restart guide and audio stops or skips article.

What This Problem Means

When the Move 2 is on but silent, the light can tell you why. Sonos’s light guide lists solid green for muted, a rapid orange flash after you press Play/Pause for nothing in the queue, and no light for no power or a light that has been turned off in the app. If music starts and then stops, Sonos’s steps cover your network, your internet speed and the music service account.

Common Symptoms

• The status light is solid green
• The light flashes orange quickly when you press Play/Pause
• Music starts, then stops or skips
• The speaker is on but silent

Safe Checks You Can Try

1. Read the status light

Sonos says solid white means on and working, and solid green means muted. A rapid orange flash after you press Play/Pause means nothing is queued, so start playback in the Sonos app. No light means no power, or the status light has been turned off at Settings > Move 2 > Hardware > Status Light.

2. Check the controls

Tap Play/Pause once to play. Slide or tap + and – to change the volume, or hold + or – for a fast change. If the top doesn’t respond, check touch controls haven’t been turned off at Settings > Move 2 > Hardware > Touch Controls.

3. If you’re on Bluetooth

Sonos says solid blue means a Bluetooth device is connected. Check the volume on your phone as well. To reconnect, press the Bluetooth button on the back; to pair again, press and hold it.

4. Check the orange lights

A flashing orange battery light means the battery is low, below 6% on the Move 2, so put it on its charging base. A solid orange status light means setup didn’t finish or the speaker is overheating. If it’s hot, power it off and let it cool.

5. Restart the Move 2

Take the Move 2 off its charging base. Hold the Power button for at least 5 seconds, or until the status light turns off. Wait 10 seconds, then press the Power button or place the speaker back on its charging base. These are the steps in Sonos’s restart guide.

6. Check the network and music account

Sonos’s audio stops or skips article says to unplug your router for 30 seconds, check your internet speed is at least 5 Mbps, and remember that some music service accounts only allow one stream to play at a time. Then move the speaker closer to the router, change wireless channels, move it away from other electronics, and power off or replace unsupported devices such as range extenders, mobile hotspots and LTE routers.

7. If you use line-in

The Move 2 is on Sonos’s line-in list. Sonos’s line-in troubleshooting article says to check the cable at both ends (the app’s Line-In settings show Connected or Disconnected), choose Line-In under Your Sources on the Home screen, check the volume on the source and on Sonos, use a phono preamp with a turntable that needs one, and adjust the Source Level.

When To Contact Support

If the Move 2 is still silent after a restart, contact Sonos and say which steps you’ve already tried. Sonos’s Move 2 support page lists its help articles for the Move 2, and the Sonos UK contact page offers phone support on weekdays, live chat every day and the Sonos Assistant at any time.

Last resort: factory reset. If nothing else works, Sonos’s last step is a factory reset, though Sonos says it doesn’t recommend resetting as a troubleshooting step. Take the Move 2 off its charging base and hold the Power button for at least 5 seconds to turn it off. Press and hold the Bluetooth button and, while still holding it, turn the speaker on with the Power button or by placing it on the base. Keep holding until the light flashes orange and white, then wait for it to flash green. Sonos says a reset removes registration information, content saved to My Sonos and content services, so set the Move 2 up again in the Sonos app using Sonos’s Move 2 setup article afterwards. Full steps are in Sonos’s factory reset guide.