If the Tapo C615F KIT lights will not come on, these are the checks from Tapo’s spotlight guide.

What This Problem Means

The floodlight is not switching on when it should.

Common Symptoms

• The lights stay off when someone walks past
• The camera works but the lights do not
• The light only works from the app

Safe Checks You Can Try

1. Check the light settings

Tapo’s spotlight guide says the spotlight modes are under Device Settings > Video & Display > Night Mode Settings. In Smart Mode the light comes on when something is detected.

2. Check the Video Mode

Tapo says Smart Mode will not light up if the Video Mode on the Live View page is set to Day Mode. Set it to Auto or Night Mode.

3. Test it from live view

Tapo says the light button in live view turns the light on for a few minutes, which shows whether the light itself works.

4. Check detection is on

The light follows detection, so check Motion Detection is on and the sensitivity is not too low.

5. Update the app and firmware

Install the latest Tapo app, then update the camera’s firmware from its Device Settings.

6. Check the battery

Tapo says battery cameras in Color Mode light up only when motion or the app wakes them. Check the battery is charged.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site. Have the model and hardware version ready: Tapo says both are on the label on the camera.

Last resort: factory reset. Tapo’s reset guide says to press and hold Reset with a pin for about 5 seconds until the light blinks red. On pan-tilt cameras, tilt the lens up to reach the Reset button. You will then need to set it up again in the Tapo app. Removing it in the app (long-press its card, or Camera Settings > Remove) also resets it; Tapo says a Tapo Care plan stays on your account.