If the Tapo C645D KIT is not saving clips, these checks come from Tapo’s recording guides.

What This Problem Means

The camera is online but recordings are missing, incomplete or not being saved.

Common Symptoms

• No clips in Playback
• Gaps in the timeline
• Only some events are saved

Safe Checks You Can Try

1. Check where it records

Tapo’s recording guide says local clips need a microSD card in the camera with microSD Card Recording turned on (Device Settings > Storage & Recording). Cloud clips need Tapo Care.

2. Check detection is on

Tapo says event recordings need Motion Detection (or another detection type) switched on under Device Settings > Detection.

3. Find the recordings

Open Live View > Playback & Download and tap the SD card icon, then pick the date. Cloud clips are under the Cloud icon or the Activity Center.

4. Know it does not record 24/7

Tapo’s continuous recording guide says battery cameras record events only; there is no continuous recording option.

5. Check the card

If the card shows an error, see our SD card guide below. Tapo says SD cards wear out with continuous recording.

6. Update the app and firmware

Install the latest Tapo app, then update the camera’s firmware from its Device Settings.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site. Have the model and hardware version ready: Tapo says both are on the label on the camera.

Last resort: factory reset. Tapo’s reset guide for the Tapo C645D KIT says to press and hold the Reset button on the back of the larger block for 10 seconds. You will then need to set it up again in the Tapo app. Removing it in the app (long-press its card, or Camera Settings > Remove) also resets it; Tapo says a Tapo Care plan stays on your account.