Tapo S220 Keeps Disconnecting? Here’s How to Fix It

Step-by-step fix guide | Tapo S220

Try this first — Check its signal in Device Settings > Device Info.

If the Tapo S220 keeps dropping off your hub, these are the checks from Tapo’s hub stability guide.

What This Problem Means

The device keeps losing its link to the hub.

Common Symptoms

  • Offline in the app
  • Presses ignored
  • Works intermittently

Safe Checks You Can Try

1. Check the signal

Tapo says to check the signal in Device Settings > Device Info.

2. Place the hub well

Keep the hub on the same floor as the router, raised 1 to 1.5 metres, away from microwaves and cordless phones.

3. Avoid interference

Keep the device away from TVs and audio systems.

4. Check the battery

A dim light means a new battery is needed.

When To Contact Support

If none of these checks fix it, contact Tapo support through TP-Link’s UK support site, with the model and hardware version from the label on the device.