Ring Battery Doorbell Pro (2nd Gen) Not Detecting Motion

Bysmarthomeissues

Ring Battery Doorbell Pro (2nd Gen)

🔄 Try this first — Remove the Quick Release Ultra Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.

If your Ring Battery Doorbell Pro (2nd Gen) is showing not detecting motion, this guide covers the most common causes and the checks you can safely carry out before contacting support.

What This Problem Means

The doorbell is failing to detect movement and is not sending motion alerts.

Common Symptoms

• No motion alerts received despite activity at the door
• Event History shows no recorded events
• Motion Detection appears on but nothing is triggered

Safe Checks You Can Try

Check Motion Detection is enabled

1. Open Motion Settings in the Ring app.
2. Confirm Motion Detection is toggled on.
3. Check your Ring Mode — Disarmed mode may disable motion detection.

Adjust Motion Zones and Sensitivity

1. Review your Motion Zones and ensure they cover the detection area.
2. Increase Motion Sensitivity if set too low.

Check Motion Frequency

1. Open Motion Settings and check Motion Frequency.
2. Set to Frequently for maximum detection.

Check device placement

1. Ring recommends mounting at around 1 metre above the ground for optimal detection.
2. Ensure the camera is not pointing at a busy road that might trigger too many alerts.

Restart the doorbell

1. Remove the Quick Release Ultra Battery Pack from the base of the doorbell, wait 10 seconds, then reinsert until it clicks. Also restart your router by unplugging for 30 seconds.
If You Need Spare Parts
If you’re confident carrying out the repair yourself, Ring Battery Doorbell Pro (2nd Gen) spare parts are available on Amazon with next day delivery. Always check your model number before ordering to ensure compatibility.
When To Contact Support
If motion is still not being detected after these adjustments, contact Ring support.

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