Ring Outdoor Camera Plus Offline
Is your Ring Outdoor Camera Plus showing as offline in the Ring app? Here are the checks you can safely carry out before contacting support.
What This Problem Means
An offline status means the Ring Outdoor Camera Plus has lost its connection to your wifi network or has run low on battery. On a battery camera this is most often a flat battery or a weak signal at the mounting point.
Common Symptoms
- A red offline icon appears over the camera tile in the Ring app
- Device Health shows “Offline” under the Network header
- You receive a push, text or email saying the device is offline
- Live View and recordings are unavailable
Safe Checks You Can Try
1. Check the Battery Level
In the Ring app open Settings then Device Health and check the battery level under Power. A flat or very low battery is the most common cause of a battery camera going offline. Charge or swap the Quick Release Battery Pack if it is low.
2. Check Device Health
Tap the offline icon over the camera, or open Device Health, then tap the offline indicator to see an error code and Ring’s on-screen reconnection steps.
3. Restart the Camera and Router
Remove the battery pack for 30 seconds and reinsert it, and unplug your router for 30 seconds. Allow the router to fully restart before the camera reconnects.
4. Check Your Wifi Signal
In Device Health, check the signal strength where the camera is mounted. If it is weak, move the camera closer to the router during testing, or add a Ring Chime Pro to extend coverage.
5. Reconnect to Wifi
If the camera does not reconnect on its own, open Device Health and tap Reconnect to Wifi (or Change Wifi Network), then follow the in-app steps. Your wifi password is case sensitive.
When To Contact Support
If you have worked through the checks above and the issue persists, contact Ring support at https://ring.com/gb/en/support. Have your device serial number ready — find it in Device Health in the Ring app.
🔨 Ring Outdoor Camera Plus problems · Ring Cameras hub · Ring Outdoor Camera Plus review · All Smart Home Devices