Amazon gives the Echo Hub a button restart and an on-screen factory reset. The steps below come from Amazon’s Echo Hub restart and reset page, with setup from Amazon’s Echo Hub setup page and device checks from Amazon’s Echo Hub smart home page.

What This Problem Means

A restart turns the Echo Hub off and on again. A factory reset clears it so you can set it up again. When you reset, Amazon gives you a choice. Keeping your smart home device connections fixes “most device issues”, Amazon says. Not keeping them clears everything and deregisters the Hub. Amazon’s Echo Hub page gives no button method for a factory reset, only the on-screen one. Amazon also notes that Settings menu items on the Echo Hub may vary from the steps on its help pages.

Common Symptoms

• The Echo Hub screen is frozen or slow to respond
• Device tiles still show the wrong state after a restart
• Setup failed and you want to start again
• You are moving house or passing the Hub on

Safe Checks You Can Try

1. Restart with the Mute button

Press and hold the Mute button for 5 to 10 seconds, until the Echo Hub restarts. That is the restart on Amazon’s Echo Hub page. Amazon’s Echo Hub safety page says its power button doubles as the mic button.

2. Refresh a tile that shows the wrong state

If the problem is one device tile, select the tile to refresh it first. Amazon’s Echo Hub smart home page says “most devices update about every minute”, and some take several minutes. Some device types have no tile at all, such as sensors, smoke and CO detectors, locks and speakers, but you can still use them by voice or in routines.

3. Update the Hub and the Alexa app

Amazon’s Echo Hub smart home page lists updating the Hub and the Alexa app as a fix. Amazon’s software update page for screen devices gives Settings > About this Device > Check for Software Updates. Because the Hub’s menus may vary, look for the nearest match.

4. Open Settings

On Alexa+, tap Menu, then Settings. On the original Alexa, swipe down from the top of the screen and tap Settings. On either, you can say “Go to Settings”.

5. Find the reset option

Select Device Options > About the Device > Reset to Factory Defaults.

6. Choose whether to keep smart home connections

Amazon says keeping your Smart Home Device Connections fixes “most device issues”, so choose that first if you are keeping the Hub. Not keeping them clears everything and deregisters the Hub, so you will set it up again as new.

7. Set it up again

Follow the on-screen setup: choose a language, connect to Wi-Fi, log in to your Amazon account and follow the steps. Amazon says the Hub is ready “when you see the home dashboard”. If setup fails, see Amazon’s Echo Hub Setup Isn’t Working page.

8. Check devices that don’t come back

If a device won’t connect afterwards, Amazon’s Echo Hub smart home page says to check it is linked in both the Alexa app and its maker’s app, that it is online and switched on, and to try new batteries. For a device that uses a skill, test it in the maker’s app, then remove the skill and add it again.

When To Contact Support

If the Echo Hub still has the problem after a reset and setup after these steps, contact Amazon customer service and say which steps you have already tried, including the restart. Amazon’s Which Echo Device Do I Have? page leads to the support page for your model.

Last resort: factory reset. A factory reset without your smart home connections is the last resort. Amazon says it clears everything and deregisters the Echo Hub, so you will need to set the Hub up again and reconnect your smart home devices. Try the reset that keeps those connections first.