🔄 Try this first — Unplug the Echo from the wall, wait 10 seconds, then plug it back in.

Is your Echo (4th Gen) not responding to Alexa voice commands?

What This Problem Means

The device is not reacting to the wake word — most commonly caused by the microphone being muted or a Wi-Fi issue.

Common Symptoms

  • Saying “Alexa” produces no response
  • Light ring does not activate
  • Red light ring visible (microphone muted)

Safe Checks You Can Try

1. Check the Microphone Is Not Muted

Look at the light ring on your Echo (4th Gen). A solid red ring means the microphone is muted. Press the microphone button on the device to unmute it.

2. Restart the Device

Unplug the Echo from the wall, wait 10 seconds, then plug it back in. Allow one minute to fully restart and reconnect.

3. Check Your Wi-Fi Connection

Open the Alexa app, go to Devices and check your Echo (4th Gen) shows as online. Restart your router if it shows offline.

4. Reduce Background Noise

If music or audio is playing at high volume, the Echo (4th Gen) microphone may struggle to detect the wake word. Lower the volume before giving commands.

5. Check for an Alexa Outage

Widespread unresponsiveness affecting multiple devices is usually an Amazon service issue. Check downdetector.co.uk for any reported Alexa outages.

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When To Contact Support

If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo (4th Gen) → Help.

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