Is your Echo (4th Gen) failing to connect to Wi-Fi?
What This Problem Means
The device cannot establish a Wi-Fi connection — most commonly caused by an incorrect password or the device being too far from the router.
Common Symptoms
- Orange light ring indicating a Wi-Fi issue
- Setup stalls at the Wi-Fi stage in the Alexa app
- Echo (4th Gen) appears offline in the Alexa app
Safe Checks You Can Try
1. Check the Wi-Fi Password
In the Alexa app, go to Devices → Echo (4th Gen) → Change Wi-Fi and re-enter your password. An incorrect password is the most common cause of failure.
2. Move Closer During Setup
Place the Echo (4th Gen) within 3 metres of your router during initial setup. Move to its final position after connecting.
3. Restart Router and Device
Unplug your router for 30 seconds, plug back in. Once reconnected, restart the device and attempt setup again.
4. Check Router Band
The Echo (4th Gen) supports dual-band Wi-Fi. Confirm your router broadcasts correctly and try each band separately during setup if needed.
5. Deregister and Re-register the Device
If the Echo (4th Gen) shows offline after a router change, deregister it in the Alexa app and set it up again from scratch.
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When To Contact Support
If the checks above have not resolved the issue, contact Amazon customer service at amazon.co.uk/gp/help/customer/contact-us or via the Alexa app under Settings → Device Settings → Echo (4th Gen) → Help.
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