If your Echo Show 8 (2025) is showing this problem, working through the checks below in order will resolve it in the large majority of cases. Each step is safe to carry out yourself and is verified against Amazon’s official support guidance.

What This Problem Means

No audio output from an Echo device is almost always a volume, mute or speaker connection issue rather than a hardware fault.

Common Symptoms

• No sound at all from the device
• Alexa responds but no audio is heard
• Volume appears set correctly but nothing plays
• Sound worked previously but has suddenly stopped
• Alexa says commands are understood but music or responses are silent

Safe Checks You Can Try

1. Check the volume level

Say “Alexa, volume 5” or press the volume-up button on the device. The volume may have been turned down to zero. You can also check and adjust volume in the Alexa app under Devices.

2. Check if the device is muted

Some Echo models have a physical mute button for the microphone only — this does not mute the speaker. However, if the device is connected to an external speaker via Bluetooth or the 3.5mm aux port, audio may be routing to that output instead. Disconnect any external speakers and test.

3. Disconnect Bluetooth speakers

If a Bluetooth speaker is paired and connected, audio will route to it rather than the built-in speaker. Say “Alexa, disconnect” or open the Alexa app and disconnect any paired Bluetooth devices.

4. Restart the device

Unplug the power adapter for 30 seconds and plug back in. Wait 60 seconds to restart fully. A software glitch can occasionally cause audio output to stop.

5. Check Do Not Disturb

Open the Alexa app and check whether Do Not Disturb is enabled for the device. When active, Alexa will respond silently. Go to Devices, select your Echo and check the Do Not Disturb schedule.

When To Contact Support

If the issue persists after working through all the checks above, contact Amazon customer support for further assistance with your Echo Show 8 (2025).