Amazon gives two reset levels for the Echo Studio (2019 release) on its Echo Studio (2019 release) reset page. The buttons and timings below are Amazon’s. Its reset guide for all Echo devices links to the page for each model.

What This Problem Means

A reset is a last resort when restarts and the fault steps haven’t worked. Amazon offers a reset that keeps your smart home connections and a full factory reset. Amazon says a factory reset “erases all your personal information and any device and smart home connections”. Both are done with the buttons on the Studio; Amazon’s reset pages give no Alexa app path. After a reset, the Studio enters setup mode and you set it up again in the Alexa app.

Common Symptoms

• Alexa still doesn’t respond after a restart
• Setup or Wi-Fi keeps failing
• Amazon’s fault steps end with a reset
• You’re passing the Studio on to someone else

Safe Checks You Can Try

1. Try a restart first

Unplug the Echo Studio (2019 release), wait 10 seconds and plug it back in. That’s the wait Amazon gives on its Echo Studio (2019 release) reset page. Amazon’s fault guides, such as its not-responding guide, list a restart before a reset.

2. Reset and keep smart home connections

Amazon’s first reset level: press and hold the Action button for 20 seconds. Amazon calls this a reset that keeps your smart home connections. Then wait for it to finish, as in step 4. Amazon also links a separate page for this reset.

3. Factory reset

If the first reset doesn’t help, press and hold the Volume down and Microphone Enable/Disable buttons for 20 seconds. Amazon says a factory reset “erases all your personal information and any device and smart home connections”. Your smart home devices will need adding again afterwards.

4. Wait for setup mode

After either reset, Amazon says the light ring turns off and on again, and the Studio enters setup mode. Amazon’s speaker lights guide says orange on the light ring means setup mode.

5. Set it up again

Open the Alexa app > Devices > + > Add Device > Amazon Echo > Echo, Echo Dot, Echo Pop and more, then follow the instructions. This is Amazon’s setup path for its Echo speakers, as on its Echo Dot setup page. If setup fails, Amazon’s setup troubleshooting page says to check your internet connection, update the Alexa app, unplug the Studio for 30 seconds and plug it back in, then try again.

6. Deregister if you’re passing it on

Amazon says to deregister the device if a reset doesn’t help or you no longer want it. Sign in to the Devices page on the Amazon website, select the Studio, then choose Deregister. Amazon’s deregister guide does this on the website, not in the Alexa app, and says deregistering erases all device settings.

When To Contact Support

If the Studio still doesn’t work after a factory reset and a fresh setup, contact Amazon customer service and say which steps you have already tried. Amazon’s Echo Studio support page, which covers the 2019 and 2025 releases, lists its other help articles for the Studio.

Last resort: factory reset. The factory reset is the deepest reset Amazon gives: press and hold the Volume down and Microphone Enable/Disable buttons for 20 seconds. Amazon says a factory reset “erases all your personal information and any device and smart home connections”. If the Studio still fails after that and a fresh setup, Amazon’s next step is to deregister it on the Amazon website, as in the last step above.