EZVIZ Solar Panel Not Charging Your Camera? Here’s How to Fix It

Step-by-step fix guide | EZVIZ cameras and doorbells

Try this first — Make sure the solar panel isn’t in shade, isn’t lying flat and is tilted at 25° to 40°. That’s EZVIZ’s placement advice for getting the most sunlight.

This guide is for anyone whose EZVIZ battery camera or doorbell isn’t charging from its solar panel. The steps follow EZVIZ’s solar panel placement guide and its guide to a camera that can’t be charged, in EZVIZ’s order.

What This Problem Means

EZVIZ’s fixes cover where the panel goes and how it’s angled, the charging temperature, checking that the camera is connected to the panel, and cutting how much power the camera uses. If the camera won’t charge from an adapter either, see how to fix an EZVIZ battery camera that won’t charge.

Common Symptoms

  • The battery level keeps falling even with the panel fitted
  • There’s no sun icon under Settings > Battery in the EZVIZ app
  • The camera’s light isn’t flashing green slowly with the panel connected
  • The app has no option to add your solar panel

Safe Checks You Can Try

1. Move the panel out of shade

EZVIZ says not to place the solar panel under shade, so that it gets the most sunlight.

2. Don’t lay it flat

EZVIZ also says not to place the panel completely parallel to the ground, to avoid dust or other dirt.

3. Tilt it at 25° to 40°

The panel should be tilted to receive the most solar radiation. EZVIZ’s recommended tilt angle is 25° to 40°.

4. Check the temperature

EZVIZ says the temperature for battery charging should stay between 0°C and 45°C. The HP3 Pro manual gives 0°C to 50°C for that doorbell.

5. Check the camera is connected to the panel

EZVIZ says you can check the camera is properly connected to the panel by making sure its indicator light “is flashing green slowly”. The HP3 Pro doorbell is different: its manual says slow-flashing red means “Doorbell charging” and solid blue means “Doorbell fully charged”. You can also look for the sun-like icon under Settings > Battery in the EZVIZ app, which shows the camera is charging from the panel.

6. Cut the camera’s power use

EZVIZ suggests switching to power-saving or super power-saving mode in the camera settings under Battery. It adds that lowering the PIR sensitivity and reducing the “preview frequency” can improve charging.

7. Test with another panel or an adapter

If the camera still doesn’t charge, EZVIZ says to test with a different, working solar panel if you have one, or check whether the camera charges from a power adapter. If it still won’t charge, contact EZVIZ support.

Solar Panels by Model

Model Solar panel (EZVIZ)
BC1C Works with an EZVIZ solar panel, sold separately
CB3 Works with an EZVIZ solar panel, not included; EZVIZ says to check compatibility
CB5 4K Built-in 1.4W solar panel. Add-on panels must be EZVIZ solar panels with Type-C charging cables
CB8 Works with an EZVIZ solar panel, not included; EZVIZ says to check compatibility
CB8 Lite 4G Works with EZVIZ Type-C solar panels, not included (EZVIZ’s global page and CB8 Lite 4G datasheet). EZVIZ’s global page also lists a kit with a 5W panel on a 3 m cable; EZVIZ’s UK CB8 Lite 4G page lists no solar panel
CB90x Dual 4G Kit 8W solar panel in the kit (PSP8), with a 3 m cable; works only with EZVIZ Type-C solar panels
HB3 kit Works with an EZVIZ solar panel, not included; EZVIZ says to check compatibility
EP3x Pro Solar panel in the box. EZVIZ’s support page says these devices work only with the solar panel included in the package
HP3 Pro Solar panel in the box (1.2W). EZVIZ’s manual says it must not be installed with a wired chime at the same time, or the panel will be damaged

EZVIZ’s placement FAQ also says: “Solar panel models C, D, E, and F, as well as models PSP5 and PSP8, cannot be added to the EZVIZ app and do not need to be added.” So if the app has no option to add your panel, that isn’t a fault.

When To Contact Support

If none of these steps fix it, contact EZVIZ through EZVIZ’s support site.