Imou Camera Night Vision Not Working? Here’s How to Fix It

Step-by-step fix guide | Imou cameras and doorbells

Try this first — Remove anything in front of the lens and clean the outside of it. Imou’s UK FAQ puts these first for night vision that keeps switching and for a blurred picture.

This guide is for anyone whose Imou camera has night vision that keeps switching on and off, or a picture that’s blurred, too bright or too dark. The steps follow Imou’s UK camera FAQ, in Imou’s order.

What This Problem Means

Imou’s UK camera FAQ has separate answers for night vision that keeps switching on and off, a blurred picture, and a picture that is too bright or too dark in Night vision, Infrared or Smart mode. Its fixes cover what’s in front of the lens, where the camera is, the distance and angle to what you’re watching, the power adapter and the camera’s settings.

Common Symptoms

  • Night vision keeps switching on and off
  • The picture is blurred
  • The picture is too bright in Night vision, Infrared or Smart mode
  • The picture is too dark in Night vision, Infrared or Smart mode

Safe Checks You Can Try

1. Remove anything in front of the lens

If night vision keeps switching on and off, Imou’s first fix is to “remove the obstructions in front of the lens”.

2. Avoid narrow spaces

Imou’s second fix for night vision that keeps switching is to avoid using the camera in a narrow space.

3. Clean the lens if the picture is blurred

For a blurred picture, Imou says to clean the outside of the lens. If that doesn’t help, Imou’s next step is to “return to the factory for maintenance”.

4. Too bright: change the distance or angle

If the picture is too bright, Imou says to adjust the distance from the thing you’re watching, and adjust the angle of the camera.

5. Too dark: change the distance

If the picture is too dark, Imou’s first fix is again to adjust the distance from the thing you’re watching. The night vision distance Imou lists for each camera is in the table below.

6. Use the original power adapter

Imou’s next fix for a dark picture is to “switch to the original adapter”.

7. Reset the camera and check its settings

Imou’s last fix is to reset the camera and check its settings in the Imou Life app. The steps are in how to reset an Imou camera.

Night Vision Distance by Model

Model Night vision distance Imou lists
Ranger 2C 10 m
Ranger 2C Pro 10 m
Ranger Dual 15 m
Cruiser Dual 30 m
Cell PT 20 m
Cell Go 7 m

When To Contact Support

If none of these steps fix it, contact Imou through Imou’s UK support page.