Imou Camera Problems & Troubleshooting

Step-by-step fix guides for Imou cameras and doorbells, based on Imou’s own support pages.

Try this first — Check the Wi-Fi signal where the camera is, and make sure nothing blocks the path between the camera and your router. It’s the first fix Imou gives for a camera that keeps going offline.

Connection Problems

Camera OfflineFix Guide
Camera Won’t Connect to Wi-FiFix Guide

Recording, Alerts and Night Vision

Camera SD Card Not RecordingFix Guide
Camera Not Detecting Motion or Sending AlertsFix Guide
Camera Night Vision Not WorkingFix Guide

Battery Cameras and Resets

Solar Panel Not Charging Your CameraFix Guide
How to Reset an Imou CameraFix Guide

Each guide covers the Imou models its steps apply to. Where a step applies only to some models, the guide names them.