This guide is for anyone who can’t get an Imou camera onto their Wi-Fi when adding it in the Imou Life app. The steps follow Imou’s UK camera FAQ and, for battery cameras, Imou’s battery camera FAQ, in Imou’s order.

What This Problem Means

Imou treats this as a setup failure: the camera can’t join your Wi-Fi while you add it in the app, or initialisation (setting the device password) fails. Imou’s fixes cover the distance between the camera, phone and router, the Wi-Fi band and password, your router and DNS, and a reset before you add the camera again.

Common Symptoms

• Adding the camera in the Imou Life app fails at the Wi-Fi step
• Initialisation or setting the device password fails
• A battery camera’s light isn’t flashing green slowly when you start
• The app shows a failed screen with a “Try Again” option
• Your router shows two Wi-Fi networks with the same name, one marked 5G

Safe Checks You Can Try

1. Keep everything within 30 cm

Imou’s UK FAQ says the camera, your phone and the router should be within 30 cm of each other during setup (“during the configuration procedure”). Bring all three close together before you start.

2. Add the camera step by step

Imou’s UK FAQ adds a camera like this. In the Imou Life app, tap “+”, scan the QR code on the camera’s label and tap “Next”. Connect your phone to the camera’s own hotspot, whose name begins with “DAP”. Tap the Wi-Fi network you want the camera to use, enter the Wi-Fi password and tap “Next”. Wait for the connection; the app then shows “Added successfully”.

Imou doesn’t say every model uses the “DAP” hotspot. If your app shows different screens, Imou’s generic quick start guide says to scan the QR code on the device with the app “and then follow on-screen instructions”.

3. If initialisation fails: check your network

If initialisation or setting the password fails, Imou says to keep the camera and your phone on the same network and keep your router online. Its last fix is to switch the DNS server to 8.8.8.8 and 8.8.4.4.

4. Battery cameras: check the light first

Imou’s battery camera FAQ says to check that the camera’s light is “flashing green slowly”. If it isn’t, press the camera’s button to wake it.

5. Battery cameras: tap Try Again

If adding the camera fails, press “Try Again” in the Imou Life app.

6. Battery cameras: use 2.4GHz Wi-Fi

Make sure your phone is connected to a 2.4GHz Wi-Fi network, and enter the correct Wi-Fi password.

If your router shows two networks with the same name and one is marked 5G, Imou says “do not connect to the 5G WiFi, select the other one to connect”. On a dual-band router you can also turn 5G Wi-Fi off during setup, then turn it back on once the camera has connected.

7. Battery cameras: reset and add again

If it still fails, Imou says to “long press the device button to reset until you hear a beep and the green indicator light flashes”. Imou’s battery camera FAQ puts the hold at about 5 to 10 seconds. Then press “Add Again” in the app.

A solid green light means the camera has joined your router. Imou’s words: “The green light is always on, and the device is successfully connected to the router.”

Which Network Each Imou Camera Uses

Imou’s battery camera FAQ says to set up on a 2.4GHz network. These are the networks Imou lists for each camera:

Imou’s generic quick start guide says you can choose a wireless or wired network connection. Imou lists an Ethernet port on the Ranger Dual and Cruiser Dual.

If a battery camera still won’t connect, Imou’s battery camera FAQ asks for a screenshot of the failed screen and the camera’s light status when you contact support.

When To Contact Support

If none of these steps fix it, contact Imou through Imou’s UK support page.